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PLAY SOLANA - STORE TERMS (WEBSITE)
If you bought between October 06, 2025 and January 23, 2026, click here
If you bought before October 06, 2025, click here
Welcome to the Play Solana online store.
Before placing an order, it is worth taking a moment to understand how purchases through our website work and which terms apply. This introductory section is meant to give you a clear overview of what to expect when buying from Play Solana, while the sections that follow set out the details in full.
These Store Terms apply to purchases of physical products made through the Play Solana website at www.playsolana.com and form a legally binding agreement between you and Play Solana, Ltd., a company incorporated under the laws of the United Arab Emirates and registered with the Ras Al Khaimah Digital Assets Oasis (RAK DAO), with its registered office at RAK DAO Business Centre, Al Rifaa, Sheikh Mohammed Bin Zayed Road, Ras Al Khaimah, United Arab Emirates. When we refer to “Play Solana”, “we”, “our” or “us”, we mean Play Solana, Ltd., acting as the seller and merchant of record.
The website and the products offered through it are intended for individuals who are legally able to enter into binding contracts. By placing an order through the website, you confirm that you meet this requirement.
In simple terms, these Store Terms explain how the purchase of physical products through the website works. They cover how orders are placed and accepted, how prices are shown and payments are processed, how products are shipped, and what happens if a return or refund becomes relevant. Each of these topics is addressed in more detail in the sections below.
These Store Terms deal only with the sale of physical products, such as the PSG1 console, accessories and related merchandise. They do not govern how the console itself is used, nor how any associated software, firmware, operating system, wallet functionality or other digital features operate. Those aspects are covered separately by the applicable Terms of Use and related documentation available through the Play Solana Compliance Hub.
To complete a purchase, Play Solana needs to process certain personal data, including information required to take payment, arrange delivery, provide customer support and comply with legal obligations. How personal data is collected, used and protected is explained in more detail in the Play Solana Privacy Policy, which forms part of the contractual framework that applies to purchases made through the website.
The purchase process also relies on third-party service providers, such as e-commerce infrastructure providers, payment processors and logistics or fulfilment partners. Their services are necessary to process orders, handle payments and deliver products, and their role is explained further where relevant in these Store Terms and in the Privacy Policy.
Products sold through the website are intended for end users purchasing for personal use. Purchases for resale, redistribution or commercial exploitation are not permitted. Where an order raises objective indications of resale or other non-end-user purposes, Play Solana may refuse, cancel or limit that order before shipment, as further described in the sections below.
If a purchase is made for resale or other non-consumer purposes, the purchaser acknowledges that it is not acting as a consumer and that certain consumer-specific protections, such as statutory withdrawal rights, may not apply. This does not affect any mandatory rights that cannot be waived under applicable law.
Some payment methods offered through the website rely on third-party payment service providers and, in certain cases, blockchain-based payment networks. When you choose to pay using a cryptocurrency or other digital asset, transactions are generally irreversible once they have been initiated and confirmed on the relevant network. The responsibilities associated with such payment methods, including the use of compatible wallets, are explained in more detail in the sections that follow.
Finally, these Store Terms apply only to purchases completed on or after the effective date shown above. Purchases completed before that date remain governed by the terms that applied at the time of purchase, which remain available for reference through the Play Solana Compliance Hub.
1.1. The Play Solana online store is intended for purchases by individuals acting in their personal capacity and who are legally able to enter into binding contracts. By placing an order through the website, you confirm that you have the legal capacity required under the laws of your country of residence and that you are entering into the purchase contract in your own name.
1.2. Orders may be placed only by individuals who have reached the age of majority in their jurisdiction. In most countries, this means eighteen (18) years of age. If you have not reached the age of majority, you must not place orders, make payments, or otherwise attempt to contract through the website. Play Solana does not knowingly sell products to minors and does not permit minors to enter into purchase contracts directly.
1.3. Where an order is placed by a person who lacks the required legal capacity, the resulting contract may be void or voidable under applicable law. In such cases, Play Solana may refuse, cancel, or unwind the transaction to the maximum extent permitted by law, while respecting any mandatory consumer protections that may still apply.
1.4. Products sold through the website are sold exclusively for end-user use and for personal, non-commercial purposes. Purchases for resale, redistribution, commercial exploitation, bulk purchasing for third parties, or similar purposes are not permitted.
1.5. In order to protect fair access to products and prevent misuse of the store, Play Solana may assess whether an order appears consistent with an end-user purchase, using objective and reasonable indicators. These may include, among other factors, the quantity of products ordered, repeated purchases over short periods of time, patterns inconsistent with personal use, the use of multiple accounts or payment methods to bypass stated limits, or delivery details commonly associated with resale activity. Without limitation, purchases exceeding five (5) PSG1 consoles per customer, household, payment method, or delivery address within a thirty (30) day period may be treated as indicative of resale or non end-user intent.
1.6. Where Play Solana reasonably determines that an order is placed for resale or other non end-user purposes, it may, at any stage prior to shipment, refuse, cancel, or limit the order. In such cases, Play Solana’s obligation is limited to refunding the amounts actually paid for the affected order, unless mandatory law requires a different remedy.
1.7. Where a purchaser acts for resale or other non-consumer purposes, that purchaser acknowledges that it is not acting as a consumer. In those circumstances, consumer-specific protections that apply only to consumers, including statutory withdrawal rights where applicable, may not apply. Nothing in these Store Terms excludes or limits any rights that cannot be waived under applicable mandatory law.
2.1. When you place an order through the Play Solana website, you are submitting a binding offer to purchase the selected products under these Store Terms, on the basis of the information presented to you at checkout. At that stage, no purchase contract has yet been formed and Play Solana is not obliged to accept or fulfil the order, even if payment has been authorised or provisionally captured.
2.2. Following submission of an order, Play Solana will provide an order confirmation acknowledging that the order has been received and setting out its main details. This confirmation is issued for transparency and record-keeping purposes and should not be understood as acceptance of the order or as a confirmation that the products will necessarily be shipped.
2.3. A legally binding purchase contract between you and Play Solana is formed only once Play Solana expressly accepts the order. Acceptance takes place when Play Solana confirms shipment of the products or otherwise communicates acceptance in a durable medium, such as by email. Until acceptance occurs, Play Solana remains free to decline or cancel the order in accordance with these Store Terms.
2.4. Play Solana may refuse or cancel an order prior to acceptance where fulfilment is not reasonably possible or appropriate, including where products are unavailable, information displayed on the website contains a material error, payment has not been successfully completed, the order raises reasonable concerns of fraud, misuse or circumvention of stated limits, or fulfilment would breach applicable law, export controls or sanctions.
2.5. The information made available on the website, including product descriptions, images, specifications, availability indications and delivery estimates, is intended to assist you in making an informed purchase decision. While Play Solana takes reasonable care to ensure that such information is accurate and up to date, it does not constitute a binding offer and may be corrected or updated at any time before an order is accepted.
2.6. In the event that an order is affected by a material error, such as an incorrect price or materially inaccurate product information, Play Solana may cancel the order prior to acceptance. In such cases, any amounts paid will be refunded using the same payment method originally used, unless mandatory law requires otherwise.
2.7. Orders are accepted and fulfilled subject to product availability and operational capacity. The fact that a product appears on the website, is placed in a shopping cart or proceeds through checkout does not guarantee availability or acceptance, particularly where stock is limited or demand is unusually high.
2.8. Nothing in this section limits or affects any mandatory rights you may have under applicable consumer law, including rights that may arise where delivery is unreasonably delayed after a purchase contract has been formed.
3.1. The products offered through the Play Solana website are physical goods, including the PSG1 console, accessories and related merchandise, as described on the website at the time of purchase. Product descriptions, images and specifications are provided to give you a clear understanding of what you are buying; however, minor and non-material variations in appearance, packaging, labelling or presentation may occur between production batches or for logistical reasons, without affecting the product’s essential characteristics or its conformity with the contract.
3.2. All products are offered subject to availability. The website may display availability status or indicative lead times to help you make an informed decision, but stock can change quickly due to demand, allocation constraints, manufacturing or inbound logistics, carrier capacity, compliance restrictions for certain destinations, or other operational factors. Where a product becomes unavailable before an order is accepted under these Store Terms, Play Solana may decline or cancel that order and will refund any amounts paid in relation to the affected items, without further liability, unless mandatory law requires otherwise.
3.3. Play Solana may, where reasonably necessary to ensure fair access, manage supply constraints and protect the integrity of the store, apply quantity limits to certain products, including the PSG1 console. Any such limits may be applied per customer, household, payment method, delivery address, account or other objective criteria, may be enforced through reasonable technical and operational controls, and may be adjusted over time depending on supply conditions and demand.
3.4. Play Solana reserves the right to identify and address ordering patterns that appear inconsistent with end-user purchasing, including bulk purchasing, scalping, coordinated orders, or attempts to circumvent stated limits through multiple accounts, payment methods or delivery arrangements. Where Play Solana reasonably determines that an order is inconsistent with end-user purchasing or exceeds applicable limits, it may, prior to shipment, refuse, cancel or limit the order, including by accepting and fulfilling only the permitted quantity and cancelling the remainder.
3.5. Where an order is refused, cancelled or limited under this section, Play Solana will refund any amounts paid for products that are not accepted or not shipped, using the original payment method, unless mandatory law requires a different remedy. Nothing in this section limits or excludes any rights that cannot be waived under applicable consumer law, including rights relating to non-delivery after contract formation or remedies for lack of conformity.
4.1. The price payable for each product is the price displayed at checkout at the time you place your order, in the currency or unit of account shown. That price reflects the consideration for the selected product together with the delivery option chosen and is calculated on the basis of the information you provide during checkout, including the delivery destination and any selections you make before submitting the order.
4.2. Prices displayed at checkout may include taxes, duties or other mandatory charges applicable to the selected destination, where such amounts are required to be collected as part of the purchase or are integrated into the delivery option offered. Any such charges are calculated using the information available at the time of checkout and form part of the total amount presented to you before you confirm the order.
4.3. Payment must be completed in full at checkout using one of the payment methods made available on the website. Depending on your location and the options offered at the time of purchase, payment methods may include traditional payment instruments and alternative methods, including digital asset or cryptocurrency payments, processed through independent third-party payment service providers.
4.4. Where payment is made through a third-party payment provider, including providers enabling cryptocurrency or other alternative payment methods, the payment transaction is processed subject to that provider’s own terms, conditions and technical rules. Play Solana does not control the operation of such providers and does not hold or custody your payment credentials, private keys or digital assets.
4.5. By submitting an order, you authorise the charge or transfer of the full amount payable using the payment method selected at checkout. An order will not be accepted, processed or shipped unless and until payment has been successfully authorised, validated or confirmed, as applicable, by the relevant payment service provider.
4.6. Where payment fails, is reversed, expires, is rejected by the payment service provider, or cannot be completed for any reason, the order will not be accepted and no purchase contract will be formed. Play Solana is not responsible for delays, failures or losses arising from the operation of third-party payment providers, without prejudice to any rights that cannot be waived under applicable law.
4.7. Play Solana takes reasonable care to ensure that prices displayed at checkout are accurate. If a material pricing error occurs, including a clear mistake or technical malfunction, Play Solana may correct the error before the order is accepted. Where such an error affects an unaccepted order, the order may be cancelled and any amounts paid refunded. There is no obligation to honour a price that is clearly incorrect due to error.
5.1. Delivery of products purchased through the website is carried out by independent logistics providers and carriers engaged by Play Solana. Delivery is available only to the destinations offered at checkout and is subject to applicable legal, regulatory and operational constraints in the destination country.
5.2. Where delivery is offered on a Delivered Duty Paid (DDP) basis, Play Solana arranges shipment through its logistics partners on the basis that importation is handled as part of the delivery process for the selected destination. The delivery arrangement relies on the accuracy and completeness of the information you provide at checkout and on the cooperation of carriers, customs brokers and competent authorities in the destination country.
5.3. You are responsible for ensuring that the delivery address and any other information required for delivery and customs clearance, including identification or tax details where applicable, are complete, accurate and capable of being validated. You must also cooperate reasonably and promptly with any requests strictly necessary to complete delivery or customs clearance. Failure to do so may result in delay, suspension or non-delivery of the order.
5.4. Delivery times shown on the website or communicated after purchase are indicative only. While Play Solana takes reasonable steps to facilitate delivery within the estimated timeframes, delivery may be affected by factors outside Play Solana’s reasonable control, including carrier capacity, customs processes, inspections, destination-specific requirements or force majeure events.
5.5. Where delivery cannot be completed due to incorrect or misleading information provided by you, refusal to accept delivery, repeated absence at the delivery address, failure to cooperate with clearance requirements, or other circumstances attributable to you, the order may be treated as undeliverable. In such cases, the shipment may be returned, abandoned or otherwise handled by the carrier or logistics partner in accordance with their procedures.
5.6. Where an order is undeliverable for reasons attributable to you, you remain responsible, to the maximum extent permitted by law, for the costs arising from that failure, including outbound shipping, return shipping, handling, storage, reprocessing and any charges imposed by carriers or authorities, except where mandatory law requires otherwise.
5.7. Nothing in this section limits or excludes any rights that cannot be waived under applicable consumer law, including rights relating to non-delivery after a purchase contract has been formed where such non-delivery is not attributable to you.
6.1. Upon receipt of a product, you should carry out a reasonable inspection within a short period in order to verify that the product has arrived in proper working condition. For the purposes of these Store Terms, a product is considered “Dead on Arrival” (DOA) where, at the time of first delivery, it is wholly inoperable, does not power on, or is otherwise unusable due to a defect that existed prior to or at the moment of delivery.
6.2. Any circumstance that may reasonably qualify as a DOA or as a serious defect apparent at delivery must be reported to Play Solana within fourteen (14) calendar days from the date of delivery. Notifications submitted after this period will not be treated as DOA claims, but may still be assessed under the applicable statutory conformity or warranty regime, where relevant and required by law.
6.3. DOA notifications must be submitted through the support or returns channels designated by Play Solana and must include a clear and accurate description of the issue. Play Solana may request information that is reasonably necessary to assess the claim, including photographs, short videos, serial numbers or basic diagnostic information, for the sole purpose of determining whether the reported issue qualifies as a DOA or initial defect.
6.4. Where Play Solana reasonably determines that a physical inspection of the product is necessary in order to assess a DOA claim, you may be asked to return the product in accordance with the instructions provided. Unless mandatory law provides otherwise, the cost of returning the product for DOA verification will be borne by Play Solana where the claim is confirmed. Where the product is returned but the claim is rejected because the product is found to be functional or because the issue is attributable to damage, misuse or other causes arising after delivery, Play Solana may charge or deduct the reasonable costs of return shipping, handling and inspection.
6.5. Any product requested for DOA verification must be returned within the timeframe specified in the return instructions provided by Play Solana and in a condition that allows proper inspection. Failure to return the product within that timeframe, or returning the product in a condition that prevents verification, may result in the DOA claim being rejected.
6.6. Where a DOA or initial defect present at delivery is confirmed, you will be entitled, in accordance with applicable law, to have the product brought into conformity. Depending on the circumstances, this may involve repair or replacement of the product. Where one of these remedies would be impossible or would impose costs on Play Solana that are disproportionate in light of the alternative, taking into account the value the product would have if free of defect and the significance of the defect, Play Solana may offer the other remedy instead. A refund of the purchase price will be offered where bringing the product into conformity is not possible or is not required under the applicable legal framework.
6.7. The DOA process applies only to defects that existed at the time of delivery and does not cover issues arising after delivery as a result of normal wear and tear, accidental damage, improper handling, unauthorised modification, use contrary to provided instructions, or other causes occurring after delivery.
6.8. Nothing in this section limits or excludes any mandatory statutory rights you may have in relation to defective or non-conforming goods, including rights relating to lack of conformity that become apparent after delivery and are governed by applicable consumer protection legislation.
Introductory Note
Online purchases are distance contracts, meaning that, unlike a store purchase, consumers do not have the opportunity to inspect a product in person before deciding whether to keep it. For that reason, EU and UK consumer law provides a limited “cooling-off” period after delivery. The provisions below implement that statutory right and apply only within the limits set by mandatory law.
7.1. Where you act as a consumer and your order is delivered to an address located in the European Union or the United Kingdom, you are entitled to withdraw from the distance purchase contract concluded through the Play Solana website, without giving any reason, within fourteen (14) calendar days.
7.2. For the purposes of these Store Terms, eligibility for the right of withdrawal under this section is determined by reference to the delivery address specified in the order and not by reference to subsequent statements about residence, nationality or location. Where the delivery address is outside the European Union and the United Kingdom, no right of withdrawal arises under this section, except to the extent that mandatory law applicable to that delivery destination expressly provides otherwise.
7.3. The withdrawal period begins on the day on which you, or a third party designated by you other than the carrier, acquires physical possession of the products, and expires fourteen (14) calendar days thereafter. Where an order consists of multiple products delivered separately, the period begins on the day on which physical possession of the last product is acquired; where a product is delivered in multiple lots or pieces, it begins on the day on which physical possession of the final lot or piece is acquired.
7.4. To exercise the right of withdrawal, you must notify Play Solana before the withdrawal period expires by means of a clear and unequivocal statement of your decision to withdraw. You may use the model withdrawal form set out in Annex I, but you are not required to do so and may communicate your decision by any other clear means made available through the website or support channels. You will be treated as having exercised the right of withdrawal in time if you send your withdrawal notice before the expiry of the withdrawal period, even if it is received later.
7.5. After exercising the right of withdrawal, you must return the products without undue delay and in any event no later than fourteen (14) calendar days from the day on which you sent your withdrawal notice, in accordance with the return instructions provided. You remain responsible for the goods and bear the risk of loss or damage until the products are received by Play Solana or its designated returns partner.
7.6. You may handle the products only to the extent necessary to establish their nature, characteristics and functioning, as you would be permitted to do in a physical retail store. You may be liable for any diminished value of the products resulting from handling beyond what is necessary for such inspection.
7.7. Unless mandatory law provides otherwise, you will bear the direct cost of returning the products when exercising the right of withdrawal.
7.8. This right of withdrawal is a mandatory legal protection for eligible EU and UK consumer deliveries and is not offered as a general, worldwide return right. Nothing in this section affects any other mandatory statutory remedies you may have under applicable law, including remedies relating to non-conforming goods.
8.1. Returns and refunds are accepted only in the circumstances expressly provided for in these Store Terms or where required by mandatory law. Except as set out in Clause 6 (Dead on Arrival and Initial Defects), Clause 7 (Right of Withdrawal for EU and UK Consumers), or where a refund is otherwise required by applicable law, Play Solana does not offer voluntary, discretionary or goodwill returns or refunds.
8.2. Where a return is permitted under these Store Terms or mandatory law, the returned products must be sent in accordance with the return instructions provided by Play Solana, including any requirements relating to packaging, identification of the return and shipping method. Products returned outside the applicable time limits, without authorisation where required, or in a condition that prevents proper inspection or resale may be refused or may result in a reduced refund, to the extent permitted by law.
8.3. Refunds are issued only after the returned products have been received by Play Solana or its designated returns partner and have undergone an intake and condition check, unless mandatory law requires an earlier refund. Where a refund is due, it will be made using the same payment method originally used for the purchase, unless this is not possible or the parties expressly agree otherwise.
8.4. Where payment was made through a third-party payment service provider, including providers enabling cryptocurrency or other alternative payment methods, refunds are subject to the technical constraints and rules of that provider. In the case of cryptocurrency or other blockchain-based payments, refunds may, where technically feasible, be made by way of a new transaction to a compatible wallet address designated by you, subject to applicable law and any unavoidable transaction costs.
8.5. Any refund due will be processed without undue delay and, where required by law, within fourteen (14) calendar days from the date on which Play Solana is informed of the decision giving rise to the refund or, where applicable, from the date on which the returned products are received or evidence of return is provided, whichever is later, except where mandatory law provides otherwise.
8.6. Where you exercise the right of withdrawal under Clause 7, Play Solana may withhold the refund until the products are received or until you have supplied evidence of having sent them back, as permitted by applicable law. Where a refund is due following a withdrawal, Play Solana will refund the price paid for the products and the cost of standard delivery offered at the time of purchase. Any additional costs resulting from the choice of a delivery method other than the least expensive standard delivery option offered will not be refunded. Unless mandatory law provides otherwise, you will bear the direct cost of returning the products.
8.7. Chargebacks, payment reversals or disputes initiated outside the procedures set out in these Store Terms, or in circumstances where no refund is due under applicable law, may be treated as abusive. Without prejudice to any rights or remedies available to you under mandatory law, Play Solana reserves the right to recover any costs incurred as a result of such chargebacks or reversals and to refuse or restrict future orders from accounts, payment methods or customers associated with repeated or abusive payment disputes.
8.8. Nothing in this section limits or excludes any mandatory statutory rights you may have, including rights relating to defective or non-conforming goods or rights that cannot be waived under applicable consumer protection law.
9.1. Products sold through the Play Solana website are subject to mandatory statutory consumer protection and conformity rights under the laws applicable in the country of delivery. Nothing in these Store Terms is intended to exclude, restrict or waive any rights that cannot be excluded or limited under applicable consumer protection law, including statutory conformity or legal warranty rights.
9.2. In addition to those mandatory statutory rights, certain products are covered by a commercial warranty offered by Play Solana. That commercial warranty is described and governed by the document entitled “Warranty”, together with the regional overview set out in the “Warranty Matrix (Regional Overview)”, each as made available on the website from time to time.
9.3. The scope, territorial applicability, duration, remedies, exclusions, limitations and procedures applicable to the commercial warranty are governed exclusively by the Warranty and the Warranty Matrix. Those documents constitute the sole and authoritative source of terms applicable to warranty coverage and must be consulted for all matters relating specifically to the operation of the commercial warranty.
9.4. The existence of a commercial warranty does not affect, replace or reduce any mandatory statutory rights to which you may be entitled under applicable law. In the event of any inconsistency between these Store Terms and the Warranty documentation in matters relating to commercial warranty coverage, the Warranty documentation shall prevail, without prejudice to any mandatory statutory rights that take precedence as a matter of law.
9.5. Nothing in these Store Terms prevents Play Solana from offering, in specific cases or under separate terms, different or additional warranty arrangements. Any such arrangements, if and when offered, will be governed solely by the applicable warranty documentation or specific terms made available at the relevant time and will not be implied by these Store Terms.
9.6. Any claim relating to statutory conformity or to the application of the commercial warranty must be submitted in accordance with the procedures and instructions set out in the Warranty documentation or through the support channels indicated by Play Solana, together with any information reasonably required to assess the claim.
10.1. In the context of the sale of products through the Play Solana website, Play Solana processes personal data relating to purchasers for purposes that include operating the online store, processing orders and payments, arranging delivery and logistics, providing customer support, preventing fraud and abuse, and complying with applicable legal and regulatory obligations.
10.2. The Play Solana online store is operated using third-party e-commerce infrastructure, including Shopify, and relies on external service providers such as payment processors, logistics and fulfilment partners, shipping carriers and customer support tools. In order to perform the purchase contract, personal data may be shared with such partners to the extent strictly necessary to process payments, fulfil orders, deliver products, manage returns and refunds, and provide post-purchase support.
10.3. The collection, use, storage and protection of personal data, as well as the categories of recipients with whom data may be shared, are governed by the Play Solana Privacy Policy, which forms an integral part of the contractual framework applicable to purchases made through the website. The Privacy Policy sets out, in a clear and detailed manner, the types of personal data processed, the purposes and legal bases for processing, applicable retention periods, cross-border transfers where relevant, and the rights available to data subjects.
10.4. Where personal data is processed by third parties acting on behalf of Play Solana, including e-commerce platform providers, payment service providers and shipping or fulfilment partners, such processing is carried out under appropriate contractual arrangements and safeguards, and in accordance with applicable data protection law.
10.5. By placing an order through the website, you acknowledge that you have been informed of, and have access to, the Privacy Policy and that personal data will be processed in accordance with its terms and with applicable data protection laws, including Regulation (EU) 2016/679 (GDPR) where applicable and any corresponding national or regional legislation.
10.6. Nothing in these Store Terms limits or excludes any rights you may have as a data subject under applicable data protection law, including the rights described in the Privacy Policy to access, rectify or erase personal data, to restrict or object to certain processing activities, or to lodge a complaint with a competent supervisory authority.
11.1. The sale, export, re-export, transfer and delivery of products sold through the Play Solana website are subject to export control laws, trade restrictions and economic sanctions administered or enforced by competent authorities, including, without limitation, the European Union, the United Kingdom and the United States.
11.2. Play Solana complies with, and does not engage in transactions that would violate, applicable sanctions and restricted party regimes, including regulations and measures adopted by the European Union, the United Kingdom (including those administered by HM Treasury’s Office of Financial Sanctions Implementation (OFSI)) and the United States (including those administered by the U.S. Department of the Treasury’s Office of Foreign Assets Control (OFAC)).
11.3. As a general rule, products are not sold or shipped, directly or indirectly, to countries, territories or regions subject to comprehensive trade sanctions or embargoes, nor to individuals or entities that are listed on, owned or controlled by, or acting on behalf of persons or entities designated on applicable sanctions or restricted party lists, including the OFAC Specially Designated Nationals and Blocked Persons (SDN) List and equivalent EU and UK sanctions lists.
11.4. Notwithstanding the foregoing, certain non-restricted consumer items, such as branded merchandise or accessories that do not incorporate controlled technology, encryption or regulated components, may be made available for sale or shipment to additional destinations where permitted under applicable export control and sanctions laws and where Play Solana determines, in its sole discretion, that such sale or shipment can be carried out in compliance with all legal and regulatory requirements. Availability of such items may vary by destination and over time and does not create any entitlement or expectation of delivery.
11.5. By placing an order, you represent and warrant that you are not located in, ordinarily resident in, or acting on behalf of a person or entity located in a sanctioned country or territory, and that you are not a person or entity subject to sanctions, restrictions or asset-freezing measures under applicable law. You further represent and warrant that the products will not be exported, re-exported, transferred or otherwise made available, directly or indirectly, in violation of applicable export control or sanctions laws.
11.6. Play Solana reserves the right to refuse, suspend or cancel any order where it reasonably determines that fulfilment would violate, or expose Play Solana to a risk of violating, applicable export control or sanctions laws, including where the destination, end user, product category, payment method or other circumstances raise compliance concerns. In such cases, Play Solana may cancel the order without liability, and any amounts paid will be refunded in accordance with applicable law.
11.7. You may be required to provide additional information, declarations or documentation reasonably necessary to enable Play Solana or its logistics, payment or compliance partners to verify compliance with export control and sanctions requirements. Failure to provide such information, or providing inaccurate or misleading information, may result in delays, refusal of shipment or cancellation of the order.
11.8. Nothing in these Store Terms obliges Play Solana to proceed with any transaction that would, in its reasonable assessment, violate applicable export control or sanctions laws or expose it to regulatory, civil or criminal liability.
12.1. Nothing in these Store Terms is intended to exclude or limit any liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability which, as a matter of law, may not be limited or excluded.
12.2. Subject always to Clause 12.1 and to the maximum extent permitted by applicable law, Play Solana shall not be liable for any indirect, incidental, consequential, special or punitive losses or damages. This includes, without limitation, loss of profit, loss of revenue, loss of business, loss of opportunity, loss of goodwill or reputational harm, whether arising in contract, tort (including negligence), breach of statutory duty or otherwise, even where such losses were foreseeable or where Play Solana has been advised of the possibility of such losses.
12.3. Subject to Clause 12.1, Play Solana’s total aggregate liability arising out of or in connection with the sale of products under these Store Terms shall in all cases be limited to the total amount actually paid by you for the specific product or products giving rise to the claim.
12.4. Play Solana shall not be liable for any loss, damage or delay resulting from events or circumstances beyond its reasonable control, including acts or omissions of third parties involved in payment processing, logistics, shipping, customs clearance or delivery, except to the extent that liability cannot be excluded under applicable law.
12.5. Without prejudice to any mandatory statutory rights, Play Solana assumes no liability for losses arising from improper use of the products, failure to follow instructions or safety guidance, unauthorised modifications or repairs, use of incompatible accessories or software, or use of the products in a manner inconsistent with their intended purpose.
12.6. Where products are purchased for professional, commercial or resale purposes, all warranties, conditions and representations implied by law are excluded to the fullest extent permitted by applicable law, and Play Solana’s liability shall be limited strictly in accordance with this Clause 12.
12.7. The limitations and exclusions set out in this Clause apply to all claims arising out of or in connection with these Store Terms, whether brought directly by you or by a third party through or on behalf of you, to the extent permitted by applicable law.
13.1. Play Solana shall not be liable for any failure to perform, or delay in the performance of, any of its obligations under these Store Terms where such failure or delay results from events or circumstances beyond its reasonable control.
13.2. Events or circumstances beyond Play Solana’s reasonable control include, without limitation, acts of God, natural disasters, floods, fires, earthquakes or other natural catastrophes; war, armed conflict, terrorism, civil unrest or riots; epidemics, pandemics or public health emergencies; acts, orders or restrictions of governments or public authorities; trade restrictions, sanctions or export control measures; labour disputes or industrial action; failures or disruptions of utilities, telecommunications networks or internet services; and failures or delays affecting payment processors, logistics providers, shipping carriers, manufacturers or suppliers.
13.3. Where a force majeure event occurs, Play Solana’s obligations under these Store Terms shall be suspended for the duration of the event and to the extent affected. Play Solana will use reasonable efforts to mitigate the effects of the force majeure event and to resume performance as soon as reasonably practicable.
13.4. If a force majeure event continues for a prolonged period and materially affects the ability to fulfil an order, Play Solana may cancel the affected order without liability. In such case, any amounts paid for products not delivered will be refunded in accordance with applicable law.
14.1. You may not assign, transfer or otherwise dispose of any of your rights or obligations under these Store Terms without the prior written consent of Play Solana. Play Solana may assign or transfer its rights and obligations under these Store Terms, in whole or in part, to an affiliate or in the context of a merger, reorganisation, sale of assets or similar corporate transaction, provided that such assignment does not adversely affect any mandatory rights you may have under applicable law.
14.2. If any provision of these Store Terms is held by a court or competent authority to be invalid, unlawful or unenforceable, such provision shall be severed to the extent strictly necessary. The remaining provisions shall remain in full force and effect, and, where possible, the invalid or unenforceable provision shall be interpreted or replaced so as to best reflect the original intent of the parties in a manner consistent with applicable law.
14.3. These Store Terms, together with all documents expressly incorporated by reference, including the Privacy Policy, the Warranty and the Warranty Matrix (Regional Overview), constitute the entire agreement between you and Play Solana in relation to the sale of products through the website and supersede all prior or contemporaneous agreements, understandings or representations, whether written or oral, relating to the same subject matter.
14.4. Any notices or other communications relating to purchases governed by these Store Terms may be provided electronically, including by email or through your account, order confirmation or other durable means made available through the website, and shall be deemed to have been validly given where this is permitted or required by applicable law.
15.1. The Play Solana website includes certain digital features that are ancillary to the sale of physical products, such as product listings, customer accounts, order-related communications, support channels and informational content. These Store Terms govern exclusively the sale of physical products and do not regulate the use of the console, software, firmware or any other digital services, which are subject to separate terms and documentation made available by Play Solana.
15.2. To the extent applicable, Play Solana qualifies as a provider of intermediary services within the meaning of Regulation (EU) 2022/2065 (the Digital Services Act) and as an online service provider within the meaning of the U.S. Digital Millennium Copyright Act (17 U.S.C. §512).
15.3. Any notices relating to allegedly illegal content, copyright infringement or other violations of law, as well as any related counter-notices, appeals or repeat infringement matters, are governed exclusively by the Play Solana document entitled “Claims of Infringement (DMCA & DSA)”, as made available on the website from time to time.
15.4. The Claims of Infringement (DMCA & DSA) document sets out the applicable notice-and-action mechanisms, including the requirements for submitting a valid notice or counter-notice, the handling of complaints and appeals, the designation of relevant agents or points of contact, and the measures applicable in cases of manifestly unfounded notices or repeated infringements, in accordance with applicable EU and U.S. law.
15.5. Nothing in these Store Terms requires Play Solana to host, retain or make available any specific content, nor limits Play Solana’s right to remove, disable access to or otherwise restrict content where necessary to comply with applicable law or to protect its legal and regulatory interests.
16.1. These Store Terms, and any non-contractual obligations arising out of or in connection with them, are governed by and construed in accordance with the laws of the United Arab Emirates, as in force in the Emirate of Ras Al Khaimah.
16.2. Subject to Clause 16.3, any dispute, controversy or claim arising out of or in connection with these Store Terms, including their existence, validity, interpretation, performance or termination, shall be finally resolved by arbitration under the rules of the Dubai International Arbitration Centre (DIAC), which rules are deemed to be incorporated by reference into this clause. The language of the arbitration shall be English. The arbitral tribunal shall consist of a single arbitrator appointed in accordance with the DIAC Rules.
16.3. Nothing in this clause affects or limits any rights that you may have as a consumer under mandatory consumer protection law. In particular, where you are acting as a consumer and applicable law grants you the right to bring proceedings before the courts of your place of habitual residence, or restricts the enforceability of arbitration agreements in consumer contracts, such rights remain unaffected.
16.4. Where mandatory consumer protection law does not permit the prior submission of disputes to arbitration, or requires that disputes be brought before a specific court, this clause shall be interpreted and applied so as to comply with such mandatory legal requirements, without affecting the validity of the arbitration agreement in all other respects.
17.1. These Store Terms govern only purchases completed from their effective date onwards, as indicated on the website. They do not apply retroactively and do not affect orders placed before that date.
17.2. Any purchase completed prior to the effective date of these Store Terms continues to be governed by the terms and conditions applicable at the time the order was placed. Those terms remain fully effective in respect of all matters arising from such purchases, including delivery, returns, refunds, warranty coverage and dispute resolution.
17.3. For transparency and record-keeping purposes, Play Solana may retain and make available previous versions of its store-related terms through the website or the Play Solana compliance hub. The availability of archived terms is for reference only and does not modify their legal effect.
17.4. Nothing in these Store Terms affects any rights, obligations or claims that have already arisen in connection with purchases made under prior terms.
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This model withdrawal form is provided in accordance with Directive 2011/83/EU (Annex I(B)) and the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
This form may be used by eligible EU and UK consumers solely for the purpose of exercising the statutory right of withdrawal, where that right applies under applicable law and in accordance with these Store Terms. It does not create any additional rights beyond those provided by law.
You should complete and submit this form only if you wish to withdraw from a purchase contract in accordance with the applicable legal requirements.
You are not required to use this form in order to exercise your right of withdrawal. You may also withdraw from the contract by sending a clear and unequivocal statement expressing your decision to withdraw to legal@playsolana.com, in accordance with the applicable legal requirements and these Store Terms.
Upon receipt of a valid withdrawal notice, Play Solana will acknowledge receipt on a durable medium (such as email).
Any refund due following the exercise of a valid right of withdrawal will be processed in accordance with the applicable provisions of these Store Terms and mandatory consumer protection law.